| BarTender 2019 is supplied with 12 months standard support plan provided by Seagull Scientific. The support is provided by email / telephone and online chat. Whilst support is free, you may be charged by your phone provider - please check. You must register BarTender to receive support - please do this here https://www.bartendersoftware.com/support/product-registration/ Check here to determine what support plan you have available to you https://support.seagullscientific.com/hc/en-us/requests/new?ticket_form_id=148268 Download the Getting Started with BarTender guide here  These items are covered by support - Problems and defects in the software
- Installation and activation assistance
- Basic configuration issues
- Basic "how-to" and usage questions
These items are not covered by support - In-depth product training
- Consultation and implementation services
- Recommendations on printers, scanners and other 3rd party hardware and software
Support hours are Monday - Friday | 9am - 6pm CET and observe local holidays – see https://www.bartendersoftware.com/about/holiday-closures/ | 
